West Branch Regional Medical Center Home Page
Phone Numbers
Call the Medical Center: (989) 345-3660
Find a
Patient & Visitor
Medical Arts Center
Hospice of
Helping Hands

Frequently Asked Questions

Where should I park for my procedure or to visit a patient?

Patient and visitor parking is available near the main entrance. If you need assistance from our facility to your car, please come to the front entrance and ask a Tolfree Volunteer or ask your nurse to call a Tolfree Volunteer.

What are the visiting hours?

Visiting hours on the Medical & Surgical units is from 10 a.m. to 8 p.m. daily. If the patient is in the Coronary Intensive Care unit, visits are scheduled with the nurse / doctor prior to your arrival.

Two (2) people are allowed to visit a patient's room at one time. Please ask additional visitors to wait in the Waiting Areas. Children under 12 years of age may visit patients between the hours of 6 and 8 p.m.

How can I find my way around the hospital?

Please follow this link for a campus map.

Is there a gift shop on campus?

Yes, the Medical Center Gift Shop, Poise 'N Ivy, is located in the Main Lobby area adjacent to the Reception Desk. Gifts, cards, books, candy, fresh flowers, balloons and other items are available for purchase. The gift shop is operated by the Tolfree Volunteers.


Monday - Friday 9:00a.m. to 7:00p.m.

Saturday Noon to 4:00p.m.


Holiday Hours Vary

What are the Cafeteria hours?

The cafe is open from 7a.m. to 6p.m. for coffee, tea, juice and assorted snacks. Hot meals are served:

Breakfast - 7 to 9:30 a.m.

Lunch - 11:30 a.m. to 1:00 p.m.

Vending machines are available in the Vending / Dining area off of the main lobby.

Is there a Chapel on campus?

Yes, the medical center has a Chapel located on the first floor just off the main lobby. The Chapel may be used for the following purposes: meditation and prayer by patients, families and clergymen; and consultation with the family and/or physician.

What is your Medical Records policy?

Please visit this link to view our full Medical Records policy.